Frequently Asked Questions
Who delivers my post?
All mail items are handed over to the Royal Mail for final delivery
What quality of paper do you use?
webpost uses 80gsm paper and C5 window envelopes
Can I add an insert with my letter?
Yes, additional inserts, as long as they are pdf files, can be added to your document
Can I send multiple pages?
Yes, we will recognise multiple pages and put them in the same envelope, up to a maximum of 5 pages
How will I save money?
You will save the need for printing, paper, envelopes and inserting (whether by machine or manually) into envelopes. Finally, you will save time on franking your post.
Can I sign my letters?
Yes, a scanned image of your signature can be added to your letter
Do you store my letterheads?
No, we produce a copy of your letterhead (in colour if necessary) using our high quality production printers
How is webpost green?
By printing close to the Royal Mail Inward Mail Centre we save the need for collection of your mail and transportation through the Royal Mail trunk network for sorting and delivery. Studies show that your carbon footprint will reduce by up to 80%
How do I know my mail has been posted?
The dispatch manager will give confirmation, and you will receive email confirmation as well.
What happens to undeliverable items?
Undeliverable items will be returned to our return address.
Can I check letters before they are sent?
Yes, the despatch manager interface will allow you to view all items before finally sending them, if you wish
How do I pay for webpost?
Just like topping up your franking machine, you will top up your Teleset account, typically by Direct Debit when your account reaches a pre-set threshold
Alternatively you can pay in advance using PayPal or a credit card via RBS Worldpay. Just sign into your account to top up your balance.